Manage signing process

Once a document has been sent for e-signing, you can track its progress, remind signers, or cancel the signing if needed.

Track signing status

Every document with an ongoing or completed signing shows a status indicator. The possible statuses are:

Status	Meaning
Pending	The signing is in progress. One or more signers have not yet signed.
Completed	All signers have signed. The signed PDF has been stored.
Rejected	A signer has declined to sign. The signing is cancelled.
Cancelled	The signing was manually cancelled by the sender.
Timed out	The signing was not completed within 90 days and has expired.

Open the signing details on the document to see the full list of signers, their individual status, and when they signed.

Send reminders

If one or more signers have not yet completed their signing, you can send them a reminder.

1

Open the signing details on the document.

2

Click Remind signers. All signers who have not yet signed receive a new notification.

Cancel a signing

If the signing is no longer needed — for example, the document needs to be updated before signing — you can cancel it as long as the signing is still Pending.

1

Open the signing details on the document.

2

Click Cancel signing and confirm the action.

3

The signing is cancelled and all pending signers are notified. The document returns to its previous state, and a new signing can be initiated when ready.

Signatory statuses

Each individual signer in a signing process has their own status:

Status	Meaning
Pending	The signer has been invited but has not yet signed.
Signed	The signer has completed their signature.
Rejected	The signer has declined to sign.
Waiting	The signer is waiting for a prior signer to complete (when signing order is set).
Delivery problem	The signing invitation could not be delivered to the signer.