> For the complete documentation index, see [llms.txt](https://help.hippoly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.hippoly.com/using-hippoly/notifications/push-notifications.md).

# Push notifications

## Overview

Push notifications is the best way to stay up to speed on what's going on in your Hippoly workspaces, especially if you are on the go. 

{% hint style="info" %}
To be able to receive push notification you need to have the iOS or Android app installed on your mobile phone or tablet. You also have to allow Hippoly to send push notifications to your device. 
{% endhint %}

## Download the app

[Download Hippoly for iOS](https://apps.apple.com/app/id1469078766)

[Download Hippoly for Android](https://play.google.com/store/apps/details?id=com.hippoly.capapp)

***

## Allow notifications when installing app

{% tabs %}
{% tab title="iOS" %}
When installing the Hippoly app on your iOS device you will get prompted and asked if you want to allow Hippoly to send notifications. Select `Allow` to start receiving push notifications.  

<figure><img src="/files/OTj7HJDzTIsiwmMzl7Xd" alt="" width="188"><figcaption><p>iOS allow notifications dialog</p></figcaption></figure>

If you select `Don't Allow` you will still be able to use the app on your device, but you will not receive any push notifications.&#x20;
{% endtab %}

{% tab title="Android" %}
When installing the Hippoly app on your iOS device you will get prompted and asked if you want to allow Hippoly to send notifications. Select `Allow` to start receiving push notifications.

<figure><img src="/files/rb0CM0LTil8LI3FWyBEK" alt="" width="188"><figcaption><p>Android allow notifications dialog</p></figcaption></figure>

If you select `Don't Allow` you will still be able to use the app on your device, but you will not receive any push notifications.&#x20;
{% endtab %}
{% endtabs %}

## Allow notifications after app is installed

{% tabs %}
{% tab title="iOS" %}
If you selected `Don't allow` notifications when installing the app on your device you can turn notifications on at a later stage.

1. Open `Settings` on your device&#x20;
2. In the list of installed apps select `Hippoly`
3. Select `Notifications`&#x20;
4. Turn on the `Allow notifications` toggle.&#x20;

<figure><img src="/files/7MRVGtxC5ME2C4IzDoyj" alt="" width="375"><figcaption><p>Notifications turned on</p></figcaption></figure>
{% endtab %}

{% tab title="Android" %}
If you selected `Don't allow` notifications when installing the app on your device you can turn notifications on at a later stage.

1. Open `Settings` on your device&#x20;
2. Go to `Apps` in settings
3. In the list of installed apps select `Hippoly`
4. Select `Notifications`&#x20;
5. Turn on the `Allow notifications` toggle.&#x20;

<figure><img src="/files/lsSzl6VO39kHNQxY5N7Q" alt="" width="375"><figcaption><p>Notifications turned on</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## Turn off notifications

{% tabs %}
{% tab title="iOS" %}

1. Open `Settings` on your device&#x20;
2. In the list of installed apps select `Hippoly`
3. Select `Notifications`.&#x20;
4. Turn off the `Allow notifications` toggle.&#x20;

<figure><img src="/files/jDn5sd2jHNfAGW7GgA7V" alt="" width="375"><figcaption><p>Notifications turned off</p></figcaption></figure>
{% endtab %}

{% tab title="Android" %}

1. Open `Settings` on your device&#x20;
2. Go to `Apps` in settings
3. In the list of installed apps select `Hippoly`
4. Select `Notifications`.&#x20;
5. Turn off the `Allow notifications` toggle.&#x20;

<figure><img src="/files/reQvASqHdCozHCynZVYH" alt="" width="375"><figcaption><p>Notifications turned off</p></figcaption></figure>
{% endtab %}
{% endtabs %}

## Troubleshoot notifications

{% tabs %}
{% tab title="iOS" %}
If you don't receive push notifications but you think should, try any of following steps

1. Control that notifications are allowed for the Hippoly app by [following these steps](#allow-notifications-after-app-is-installed)&#x20;
2. Delete the app from your device and reinstall it from App store
   {% endtab %}

{% tab title="Android" %}
If you don't receive push notifications but you think should, try any of following steps

1. Control that notifications are allowed for the Hippoly app by [following these steps ](#allow-notifications-after-app-is-installed-1)
2. Delete the app from your device and reinstall it from Google Play Store
   {% endtab %}
   {% endtabs %}


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